Shiraz Oriental Rug Gallery
At Shiraz Oriental Rug Gallery, we take pride in the exceptional quality and craftsmanship of our rugs, as well as our commitment to customer satisfaction.
Returns, Exchanges and refund
To process a return or exchange, we require you to provide the original receipt. Custom rugs and Clearance/Final Sale rugs are non-returnable.
For items purchased from our online store, or rugs shipped to you, you have 7 days once you receive the rug to return the unused merchandise for a full refund, less the shipping costs.
For rugs purchased and picked up from our showroom, you have two days from date of purchase or receipt of rug to return for a full refund. Upon return, your item will be inspected, and exchanges or credits will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. A 25% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer’s defect or damage.
When returning a shipped item, please re-package in the plastic that your rug was shipped in, and Shiraz Oriental Rug Gallery for Return Authorization and to schedule a UPS pick-up. Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and depending on your pick up location, the processing of this refund can take up to 30 days.
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