Returns, Exchanges, Refund and Privacy Policy

Shiraz Oriental Rug Gallery


At Shiraz Oriental Rug Gallery, we take pride in the exceptional quality and craftsmanship of our rugs, as well as our commitment to customer satisfaction.

Returns, Exchanges and refund

To process a return or exchange, we require you to provide the original receipt. Custom rugs and Clearance/Final Sale rugs are non-returnable.

For items purchased from our online store, or rugs shipped to you, you have 7 days once you receive the rug to return the unused merchandise for a full refund, less the shipping costs.

For rugs purchased and picked up from our showroom, you have two days from date of purchase or receipt of rug to return for a full refund. Upon return, your item will be inspected, and exchanges or credits will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. A 25% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer’s defect or damage.

When returning a shipped item, please re-package in the plastic that your rug was shipped in, and Shiraz Oriental Rug Gallery for Return Authorization and to schedule a UPS pick-up. Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and depending on your pick up location, the processing of this refund can take up to 30 days.

Privacy Policy

At, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at

Log Files follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Consent and Age restriction

If you use the Website, you represent and warrant that you are at least eighteen (18) years of age and have the right, authority, and capacity to enter into a binding contract and are not a person barred from receiving services under the laws of United States or other applicable jurisdiction.

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in This policy is not applicable to any information collected offline or via channels other than this website.